Our non-technical team members have access to Intercom, which allows every person at Screendesk to be able to do customer support. Over time, this will become more restricted as we scale up the team to only be customer support individuals. Our technical team can be granted temporary access to our servers, video and thumbnail storage layers. This is only for debugging or development purposes. Each engineer has a unique key that identifies them within our systems. All actions are logged for 6 years. If their key is compromised, we have an instantaneous way of expiring that key, checking if their key was used by an outsider, and processes to remedy such situations and alert the affected user base. So far, this has never happened in Screendesk's history, and we’re very proud of that.